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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
210 ratings and 138 comments received in the last 90 days.
03 May 2025
Was kept up-to date with the entire process.
16 April 2025
Clear helpful support resuting in an easy purchase.
03 April 2025
The experience felt special and tailored to my needs as a new car buyer.
03 April 2025
Excellent service from Jenny.
03 April 2025
Jenny was brilliant throughout
27 March 2025
Was a great-smooth experience.
08 June 2025
I was quite satisfied but wasn't told on the phone that my mini needed a service as well as an MOT until I arrived there. I would have d liked to have known before hand.
08 June 2025
Had problems with the Mini App defaulting to an old defunct email address - this was resolved after purchase through a simple phone call. Given the reliance on digital signatures this made parts of the purchase cumbersome otherwise all good
08 June 2025
Fast and efficient
07 June 2025
It was a recall
07 June 2025
The staffs have been very helpful and attentive
06 June 2025
All went as planned
04 June 2025
Good service.
04 June 2025
Quick service, kept informed. Great customer service
03 June 2025
Satisfactory apart from excessive wait time over given expectancy. Received apology
01 June 2025
Service was good and i could work while i waited
30 May 2025
I did not like being approached by 2 separate members of the reception staff asking me to score them a 9 or a 10. If below a nine is indeed a fail, then I understand why they felt that they had to ask directly. But the feedback you get will be flawe
29 May 2025
Geat personel and friendly staff.
25 May 2025
Well informed if work and good customer service
25 May 2025
As aways very smooth handover, and kept upto date with messages. They were also flexible when plans for me changed.
25 May 2025
As above
24 May 2025
Good service
24 May 2025
Easy to drop off car. Plan was changed quickly to add a courtesy car with no extra worry.
22 May 2025
Friendly customer service
22 May 2025
Very helpful staff.
21 May 2025
Professional service as one would expect
20 May 2025
Very efficient
20 May 2025
Covered everything requested
19 May 2025
The customer service was excellent
18 May 2025
Very good experience
18 May 2025
Work completed quickly
18 May 2025
all problems discovered discussed with us & sorted rapidly
17 May 2025
No issues at all
17 May 2025
-
16 May 2025
Prompt service Wonderful staff
15 May 2025
most helpful
15 May 2025
Spent a week trying to get through to you/receive an answer regarding a fault message. Told to recover the car to you, which could not be completed on the first attempt due to unanswered phones/then being too late. Issue with the vehicle health check
15 May 2025
Car had an oil leak that turns out was under warranty. Natalie and James pulled out all the stops to get it sorted.
14 May 2025
Services/updates/problems etc always resolved quickly and efficiently
14 May 2025
Sarah is always very professional and welcoming. I was kept regularly informed of what was happening with my car.
13 May 2025
Very helpful and friendly
13 May 2025
Great communication Got updates and quick action to solve the issue
13 May 2025
Service reception good, they called a technician who came out for a ride to understand the issue. They let me know progress through the service.
12 May 2025
Amazing customer service from Sarah as always
12 May 2025
Excellent customer service, Sarah in service was excellent
12 May 2025
The lady who served me was very good to her word
12 May 2025
My car was serviced while I waited and returned to me nice and clean
11 May 2025
Efficient and friendly
11 May 2025
Excellent service.
10 May 2025
Sarah is always super helpful and attentive when my mini is in for service
08 May 2025
Sorted the issue quickly. I appreciated the personalized little video of the Health Check from Jack. Staff were all friendly and helpful. Sarah at the desk was lovely.
08 May 2025
Love the product and service great
08 May 2025
The job was done as required
04 May 2025
Problem with vehicle identified and rectified very promptly
04 May 2025
Ease of contact with experienced staff
04 May 2025
Great communication
03 May 2025
Very satisfied
30 April 2025
Great service, welcoming and kept up to date on car progress. Sarah is fantastic and a great team member.
30 April 2025
The fault was itentified and eventually rectified
30 April 2025
Everything done correctly and car washed. What else can you ask for?
28 April 2025
There was a slight issue with a courtesy car not been available when booked but this was sorted. It just took time and could have been handled better.
28 April 2025
The service experience is always excellent
27 April 2025
No complaints, fully satisfied
27 April 2025
Couldn't fault the service I received
25 April 2025
Clear understanding of what needed to be done
25 April 2025
Great service
23 April 2025
Everything went smoothly.
23 April 2025
Usually there is a health check on the vehicle this was not provided.
21 April 2025
They got the car in when I wanted and did the car on time.
19 April 2025
Quick and easy
17 April 2025
Satisfied
17 April 2025
My car has to be booked in for another visit, to enable the work to be carried out, so far cannot find any negatives with the level of service.
16 April 2025
As above - Sarah in Mini Camborne! Sorts things out without fuss and keeps you updated.
15 April 2025
All was fine, everyone explained what we need and what tgey done clearly.
15 April 2025
Kept up to date and all work done on time. Sarah gave me options for a service plan and explained everything in detail.
14 April 2025
Everyone was very courteous and trying to accommodate my requests. The service was done with great communication and from what I can tell technically in a very sound manner.
13 April 2025
I am satisfied with service so far, as well as timings.
13 April 2025
When I paid for my service the staff member helped me to save money by joining the service plan.
12 April 2025
As always 5 star service from Sarah and her team kept me informed Regarding process of my car.
12 April 2025
Excellent overall
11 April 2025
Very satisfied.
09 April 2025
Service and efficiency
09 April 2025
No issues, recall was done as needed, informed when vehicle ready to collect. Friendly helpful service advisor
08 April 2025
I wanted to select 5 stars but it isn't working on my phone. As before Sarsh is a great coordinator between me and the garage and the work is always done correctly first time.
07 April 2025
It was not as good as usual - disappointing
07 April 2025
The member of staff were very helpful and informative
07 April 2025
Very polite customer service team.
06 April 2025
The communication I received with mini from Sarah and the young gentleman ( I forgot his name unfortunately) was spot on, they were very informative, friendly, professional and I felt the level of service from both of them was superb!
03 April 2025
Felt valued customer and very helpful staff at all stages. Thank you very much!
02 April 2025
The personalised service video and job list gave me peace of mind that everything had been done thoroughly and to the expected standard
01 April 2025
Would have been five stars if they had actually replaced the windscreen wipers I've flagged previously - as opposed to mentioning them after the MOT and service when I need to leave. They contacted me re tyres, why not the wiper blades?
31 March 2025
They helped me when i needed it (breakdown recovery) and did everything they said they would, on time and to estimate
31 March 2025
Excellent service
31 March 2025
I was looked after from the beginning to the end of my visit.
31 March 2025
Total transparency about costs. Efficient service
31 March 2025
Sarah was brilliant, and also saved me money with a service plan
31 March 2025
Attentive staff who kept me informed throughout the day.
30 March 2025
It was a quick and easy process for our MOT. They were very communicative.
30 March 2025
Personal service, very attentive, job was completed in time advised.
29 March 2025
Expensive, but good
29 March 2025
I felt it was service I could trust and rely on.
27 March 2025
Sarah is super helpful and polite. Nick was also a great help by sourcing me a courtesy car.
27 March 2025
Satisfied. Reception person keen to ensure we got what we needed
27 March 2025
Electric fault was fixed
26 March 2025
Everything was really smooth and I always felt like they were trying to help me through the process
26 March 2025
Very happy.
25 March 2025
Friendly service by the woman and younger man who helped me - don't remember their names. Thorough service of the car. Washed car was added bonus. Great loaner car. Only negative was that dates were very limited given I needed a loaner car.
25 March 2025
Excellent service from start to finish
25 March 2025
Everything is done on time and for the price quoted or for less. No hidden costs.
24 March 2025
.
24 March 2025
Again polite good service
23 March 2025
I went in to book my car in after a recall but couldn't get a date that suited so the service advisor fitted me in on a convenient date anyway and provides a courtesy care.
22 March 2025
Would give 5 but slight issue with phone system meant I couldn't get through to return a message. Worth checking that out as might be affecting other customers.
22 March 2025
Appointment went smoothly and good communication
21 March 2025
My car was given a thorough service and informative video with the vehicle health check
21 March 2025
Could not ask for a better service
20 March 2025
Quick turnaround
20 March 2025
Ditto answer 1 above
19 March 2025
Always find a resolution to a problem
19 March 2025
Staff provided good service throughout. Facilities of good standard. Information about a vehicle safety recall could have been better. Too early to say whether service was correctly carried out.
19 March 2025
Always try to answer any questions or find out if they don't know.
18 March 2025
Very clear with anticipated costs of services and regular updates throughout service
18 March 2025
Issue was well handled, I was kept updated at all stages. Free health check on the car and it was even washed before collection :)
18 March 2025
They took the time to address all my queries thoroughly
18 March 2025
The work was carried out as agreed. I was kept informed by the excellent video I was sent and they even cleaned my car.
17 March 2025
Good service from the people I met
17 March 2025
Servicing was well organised and the service desk kept in touch during the process
17 March 2025
Very happy with my service experience. Problem free and efficient.
17 March 2025
Very friendly and kept me informed / updated.
16 March 2025
Thanks to Sarah. Everything went smoothly time estimated for service was perfect. Car cleaned to high standard. Excellent.
16 March 2025
Sarah was very good and kept me updated on my vehicle. Staff are great! See notes below on a suggestion for better customer care.
16 March 2025
Very happy
16 March 2025
Good experience professional
15 March 2025
Kept me up to date
15 March 2025
Very nice service by Sarah
14 March 2025
Good communication
14 March 2025
Excellent service as always!
06 May 2025
Not completely satisfied as you didn't have full access to information regarding delivery date.