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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 162 comments received in the last 90 days.
03 April 2025
Jenny was brilliant throughout
03 April 2025
The experience felt special and tailored to my needs as a new car buyer.
03 April 2025
Excellent service from Jenny.
27 March 2025
Was a great-smooth experience.
12 March 2025
Nick made everything so easy
10 March 2025
Jenny provided great service keeping us up to date all the way
07 March 2025
It was outstanding - care was taken during every stage to make the experience easy and seamless
05 March 2025
Very satisfied, my husband collected the mini and the personalising of the collection etc was a lovely touch
26 February 2025
Really good handover, Jenny is great!
20 February 2025
Very straight forward and easy.
20 February 2025
Excellent service
18 February 2025
Mini sales team are great
30 April 2025
Great service, welcoming and kept up to date on car progress. Sarah is fantastic and a great team member.
30 April 2025
Everything done correctly and car washed. What else can you ask for?
30 April 2025
The fault was itentified and eventually rectified
28 April 2025
There was a slight issue with a courtesy car not been available when booked but this was sorted. It just took time and could have been handled better.
28 April 2025
The service experience is always excellent
27 April 2025
Couldn't fault the service I received
27 April 2025
No complaints, fully satisfied
25 April 2025
Clear understanding of what needed to be done
25 April 2025
Great service
23 April 2025
Everything went smoothly.
23 April 2025
Usually there is a health check on the vehicle this was not provided.
21 April 2025
They got the car in when I wanted and did the car on time.
19 April 2025
Quick and easy
17 April 2025
Satisfied
17 April 2025
My car has to be booked in for another visit, to enable the work to be carried out, so far cannot find any negatives with the level of service.
16 April 2025
As above - Sarah in Mini Camborne! Sorts things out without fuss and keeps you updated.
15 April 2025
All was fine, everyone explained what we need and what tgey done clearly.
15 April 2025
Kept up to date and all work done on time. Sarah gave me options for a service plan and explained everything in detail.
14 April 2025
Everyone was very courteous and trying to accommodate my requests. The service was done with great communication and from what I can tell technically in a very sound manner.
13 April 2025
I am satisfied with service so far, as well as timings.
13 April 2025
When I paid for my service the staff member helped me to save money by joining the service plan.
12 April 2025
Excellent overall
12 April 2025
As always 5 star service from Sarah and her team kept me informed Regarding process of my car.
11 April 2025
Very satisfied.
09 April 2025
Service and efficiency
09 April 2025
No issues, recall was done as needed, informed when vehicle ready to collect. Friendly helpful service advisor
08 April 2025
I wanted to select 5 stars but it isn't working on my phone. As before Sarsh is a great coordinator between me and the garage and the work is always done correctly first time.
07 April 2025
Very polite customer service team.
07 April 2025
The member of staff were very helpful and informative
07 April 2025
It was not as good as usual - disappointing
06 April 2025
The communication I received with mini from Sarah and the young gentleman ( I forgot his name unfortunately) was spot on, they were very informative, friendly, professional and I felt the level of service from both of them was superb!
03 April 2025
Felt valued customer and very helpful staff at all stages. Thank you very much!
02 April 2025
The personalised service video and job list gave me peace of mind that everything had been done thoroughly and to the expected standard
01 April 2025
Would have been five stars if they had actually replaced the windscreen wipers I've flagged previously - as opposed to mentioning them after the MOT and service when I need to leave. They contacted me re tyres, why not the wiper blades?
31 March 2025
They helped me when i needed it (breakdown recovery) and did everything they said they would, on time and to estimate
31 March 2025
I was looked after from the beginning to the end of my visit.
31 March 2025
Attentive staff who kept me informed throughout the day.
31 March 2025
Sarah was brilliant, and also saved me money with a service plan
31 March 2025
Total transparency about costs. Efficient service
31 March 2025
Excellent service
30 March 2025
Personal service, very attentive, job was completed in time advised.
30 March 2025
It was a quick and easy process for our MOT. They were very communicative.
29 March 2025
Expensive, but good
29 March 2025
I felt it was service I could trust and rely on.
27 March 2025
Satisfied. Reception person keen to ensure we got what we needed
27 March 2025
Sarah is super helpful and polite. Nick was also a great help by sourcing me a courtesy car.
27 March 2025
Electric fault was fixed
26 March 2025
Very happy.
26 March 2025
Everything was really smooth and I always felt like they were trying to help me through the process
25 March 2025
Friendly service by the woman and younger man who helped me - don't remember their names. Thorough service of the car. Washed car was added bonus. Great loaner car. Only negative was that dates were very limited given I needed a loaner car.
25 March 2025
Excellent service from start to finish
25 March 2025
Everything is done on time and for the price quoted or for less. No hidden costs.
24 March 2025
Again polite good service
24 March 2025
.
23 March 2025
I went in to book my car in after a recall but couldn't get a date that suited so the service advisor fitted me in on a convenient date anyway and provides a courtesy care.
22 March 2025
Would give 5 but slight issue with phone system meant I couldn't get through to return a message. Worth checking that out as might be affecting other customers.
22 March 2025
Appointment went smoothly and good communication
21 March 2025
Could not ask for a better service
21 March 2025
My car was given a thorough service and informative video with the vehicle health check
20 March 2025
Quick turnaround
20 March 2025
Ditto answer 1 above
19 March 2025
Always try to answer any questions or find out if they don't know.
19 March 2025
Always find a resolution to a problem
19 March 2025
Staff provided good service throughout. Facilities of good standard. Information about a vehicle safety recall could have been better. Too early to say whether service was correctly carried out.
18 March 2025
The work was carried out as agreed. I was kept informed by the excellent video I was sent and they even cleaned my car.
18 March 2025
They took the time to address all my queries thoroughly
18 March 2025
Very clear with anticipated costs of services and regular updates throughout service
18 March 2025
Issue was well handled, I was kept updated at all stages. Free health check on the car and it was even washed before collection :)
17 March 2025
Very friendly and kept me informed / updated.
17 March 2025
Good service from the people I met
17 March 2025
Very happy with my service experience. Problem free and efficient.
17 March 2025
Servicing was well organised and the service desk kept in touch during the process
16 March 2025
Sarah was very good and kept me updated on my vehicle. Staff are great! See notes below on a suggestion for better customer care.
16 March 2025
Thanks to Sarah. Everything went smoothly time estimated for service was perfect. Car cleaned to high standard. Excellent.
16 March 2025
Good experience professional
16 March 2025
Very happy
15 March 2025
Very nice service by Sarah
15 March 2025
Kept me up to date
14 March 2025
Good communication
14 March 2025
Excellent service as always!
13 March 2025
Great customer service
13 March 2025
Sarah kept me informed throughout and I was kept on the road with a courtesy car
12 March 2025
Never have issue
11 March 2025
All done within a day, good comms throughout.
11 March 2025
Mini was finished on time and I was allowed to return it the next morning
11 March 2025
Kept informed about what was needed on the car and how long it would take.
11 March 2025
Excellent service. The was washed, clean and polished. Sarah the receptionist is very efficient.
10 March 2025
In and out no problems, coffee included.
10 March 2025
Everyone was exceptionally friendly and helpful.
10 March 2025
Everything was great, just the pick up time was communicated a little unclear throughout the day
10 March 2025
Very organised and helpful
10 March 2025
Good service generally but if I needed a courtesy car I'd have to wait another month. When you're asked to come in for a recall you don't want to have to wait that long to get the fault rectified.
09 March 2025
Great transparency and honesty, great customer service
09 March 2025
Friendly, professional and helpful staff
09 March 2025
Three trips as one was incorrect tyres delivered so had to return the following day. If this was a one-off, it would be down to human/computer error but the exact same thing happened last year.
09 March 2025
Easy to book, receptionist really helpful
08 March 2025
Can't fault them
06 March 2025
Great customer service and polite.
05 March 2025
Good communication of issues and timely fix.
05 March 2025
All staff are knowledgeable, polite, friendly and nothing was too much trouble. I spoke to the manager and sales staff and have previously dealt with service team. Have received follow up emails offering help if needed.
04 March 2025
Always a great experience; Sarah is clear about what needs to be done, efficient and approachable
04 March 2025
Very friendly, helpful service. Kept uptodate wirh progress of MOT.
04 March 2025
Great service!
04 March 2025
As above
04 March 2025
Good service but the issue was minor but still cost £240. Not the teams fault but frustrating.
03 March 2025
Just great service specially I got from the lady at the service counter, Sarah
03 March 2025
Sarah was extremely helpful and friendly. She kept me up to date with my cars progress and sorted any queries I had
03 March 2025
The team were very proactive at keeping me updated on my MOT. They were warm and welcoming with every interaction.
02 March 2025
I would have given 5 stars but I get a little bit annoyed when i am told that any score below 8 indicates a fail for the dealership. If I am totally satisfied then by default I will give an appropriate rating.
02 March 2025
Sarah on reception had taken my initial call and was on the service desk when I came in for work to be carried out. She was professional, super kind and friendly and for the duration of my waiting time, she kept me updated regularly. She was amazing!
02 March 2025
From start to finish it was a breeze. Sarah was fantastic and kept me up to date throughout and even though there were some issues at the end, they were sorted out swiftly. Jenny from Lancaster was keeping us entertained while we waited.
02 March 2025
Friendly staff, get process from setting up the appointment, to having the MOT, and collecting a clean and shiny car afterwards.
01 March 2025
Done in time requested.
01 March 2025
Sarah and Jake were amazing and delivered above and beyond my expectations.
01 March 2025
Can't fault the team, everyone is so helpful and Sarah was super helpful, communicative and accommodating as always.
01 March 2025
Sarah gave great customer service
28 February 2025
A good service all round. From booking in to checking out.
27 February 2025
Complete video of checked car
26 February 2025
Prices seem good & efficient service
26 February 2025
I was told the car would be washed but it wasn't, and the positive cap on the battery wasn't put back on.
26 February 2025
I was made to feel welcome, listened to and was keep informed on progress. Sarah went out of her way to explain and interpret anything I didn't understand. Sarah was professional, personable and efficient.
26 February 2025
Service is good and professional
24 February 2025
.
24 February 2025
Jordan and Sarah's help, give them a pay rise!
23 February 2025
a warm welcome and great customer service. The video sent through showing what they were doing at the time was extremely helpful.
23 February 2025
The main problem is that this mini garage is not in Cambridge. It is highly inconvenient having to trail to cambourne and wait while car is serviced. You have prioritised your costs rather than customer convenience.
22 February 2025
As already said everything was taken off your hands and done very efficiently
22 February 2025
I was completely satisfied
22 February 2025
All faults fixed as requested
21 February 2025
Service carried out easily and tyres picked up as an issue and in need of replacement. Sarah on the front desk is always friendly and goes the extra mile and walks me out to my car on collection.
20 February 2025
Effective service and clear communication throughout the process
19 February 2025
Car was in for recall but service was also done at same time
19 February 2025
Excellent service from reception to the engineers
19 February 2025
Wonderful service! Staffs are efficient and helpful
19 February 2025
My experience is always good. Big thanks to Sarah, who is always very kind and very helpful, and that makes things easier. I truly think having someone like her makes a difference in the service you get.
19 February 2025
Helped me out with all questions
18 February 2025
Completely satisfied. Easy booking in system. Service receptionist friendly, explained everything and kept me updated throughout. On collection explained what was done and returned me to my car.
18 February 2025
Booked car in for MOT and it was pointed out to me that a service was due. Sarah was able to fit my car for its service.
17 February 2025
Service was carried out speedily with regular updates on progress.
17 February 2025
I like the detailed explanations on what was needed to service my car by video
17 February 2025
My vehicle was subject to a recall. I did not have to wait too long between booking and my service day. The necessary work was done and a vehicle visual health check performed. I was kept well informed throughout.
16 February 2025
Feel confident that Mini care about my car and Sarah kept me informed of progress. Feel very valued as a customer and that the car is well cared for.
13 February 2025
I needed to have the car returned by a certain time. The work was completed punctually
13 February 2025
The service was completed to a high standard and provided video recording of the checks) this again was a positive. And I was kept well informed while waiting for my car to have its service and MOT.
12 February 2025
Everything was sorted out without any problems. Sarah extremely helpful. Have always been looked after very well.
12 February 2025
All issues dealt with professionally
11 February 2025
Sarah Moore in reception was extremely good. Polite, professional and went the extra mile.
10 February 2025
Polite, Professional, knowledgeable staff
10 February 2025
Looked after
16 April 2025
Clear helpful support resuting in an easy purchase.