OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 83 comments received in the last 90 days.
06 October 2023
Jenny kept me informed all the way, explained and helped set up several features, and was excited as I was at delivery.
29 September 2023
good friendly service from all concerned
27 September 2023
Everything went smooth and on time. Support throughout the process was spot on.
26 September 2023
It was very efficient and easy. Paperwork was provided online to review and e-signatures were handy to save me doing multiple trips to the garage. Everything was organised prior to my arrival for collecting the car which was great.
25 September 2023
Everyone was very helpful and dealt with all our queries quickly
22 September 2023
Really very happy with the attention we were given from test drive to handover. Lots of contact to check I was happy with the options I chose and I never felt pressurised. I would take my custom to Jenny again without hesitation and recommend.
20 September 2023
Everything was timely, we were kept well informed and there was absolutely no hassle when completing paperwork etc. all very professional.
14 September 2023
All interactions were constructive and points of contact were responsive, knowledgable, and helpful. Note: this relates to Group 1 at Cambourne. In particular, Jay Beverley (super helpful) , but also Jake Cummings and James Darcy.
12 September 2023
Both Jay and Jake were fantastic throughout the ordering process and nothing was too much trouble. My wife and I are so pleased with our new MINI and the bow on the bonnet was the finishing touch to a perfect collection experience.
09 October 2023
Extremely friendly and helpful reception staff.
07 October 2023
Everything was great very friendly, helpful and stress free.
06 October 2023
Jay is always there to help and goes the extra mile
05 October 2023
Excellent service
05 October 2023
Very professional
02 October 2023
Good experience throughout. Very flexible in getting the lights swopped.
02 October 2023
Good advice and service
02 October 2023
Great job from everyone at Group 1 Mini Cambridge, many thanks!
01 October 2023
The staff showed they cared.
30 September 2023
The video showing the health check was great and car was cleaned after.
09 October 2023
Excellent customer service and updates