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OUR CUSTOMER REVIEWS.
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 155 comments received in the last 90 days.
08 October 2026
The sales executives Edward and Charlotte were both helpful and friendly throughout the whole process of finding my mini. I was able to have test drives of various options and Edward answered all my questions and queries in detail.
03 October 2026
Exceptional service from all we dealt with Very helpful, friendly & efficient.
03 October 2026
Very good service
03 October 2026
Great simple service
01 October 2026
Excellent service from lovely people particularly Jenny (whos now left) when I placed my order and especially Edward at handover
30 September 2026
Nick (Banbury) was engaged, knowledgeable, helpful, proactive, and responsive throughout the process. A pleasure too, as was Kitty on the couple of occasions she was involved.
23 September 2026
Kitty, the sales representative we dealt with was very attentive and met our needs completely, she went beyond to make us (and our dog) feel special
12 September 2026
Edward was patient, polite and I never felt rushed or pushed to buy anything extra. He was super helpful throughout the process.
08 September 2026
Just a brilliant experience.
06 September 2026
Very helpful & kept me up-to-date with the whole process of purchasing my new Mini
30 August 2026
Nick was informative, helpful at no point did we feel rushed and gave us ample opportunity to consider our options. On delivery took time explaining everything to ensure we understood all new controls for best driving experience in our new Acema
18 August 2026
Staff very friendly and helpful
17 August 2026
Great service. Everything explained clearly.
09 August 2026
pre and after care was fantastic ! Big thanks to Jordan and Kitty - they not have been more helpful!
30 July 2026
The experience was very good Edward and kitty were extremely helpful and helped with the full process of buying a new car
30 July 2026
Kitty was really helpful and went above and beyond to make the process smooth!
29 July 2026
Team were great and mini was delivered quickly
29 July 2026
Clear and regular communication all the way through the process
22 October 2026
Service was done quickly and staff were very helpful. I didn't like not being able to talk to the garage itself when booking service and having to go through a central call centre. Also though the service was quite expensive for the time it took
22 October 2026
Brilliant service, completely understood my requirements and exceeded my expectations
22 October 2026
Very efficient, regular updates, always helpful
20 October 2026
Cheerful polite efficient service.
20 October 2026
Good service
20 October 2026
I was well looked after while I waited in the lounge. And then, I received a good summary of the car status.
20 October 2026
Process simple and quick. Staff all very personable throughout.
19 October 2026
Booking straightforward. Courteous treatment by service reception and work carried out efficiently and in good time. Kept informed of progress.
19 October 2026
The centre had a nice family feel to it. Everyone was very friendly. It was clean and tidy. Plenty of seating if you were waiting and a great coffee machine.
19 October 2026
Service was good. It was clear communication and approach from taking the car for service until delivery.
19 October 2026
It was my husband who attended. He said you were very helpful.
19 October 2026
Edward and the team were great.
19 October 2026
Had a mini service plan break fluid needs changing not included in service plan so what is the point of a service plan And could even be bother to price match my local garage And all so the invoice is wrong it said 1.4 mini one the car is a copper
18 October 2026
Helpful staff and a straightforward experience
18 October 2026
Great service,
17 October 2026
Seen on time & didn't have to wait too long
17 October 2026
Mini department very welcoming
16 October 2026
Great service from mini. Gave me an update on my car.
16 October 2026
The fault with the car was dealt with quickly, taking into account my circumstances and challenges. The staff were very helpful and made sure to resolve the issue and this ultimately meant that it minimised the impact of my breakdown
15 October 2026
Your receptionist was delightful and knowledgeable
15 October 2026
Local to our address, has its own reception for Mini now instead of being joined with BMW, so a lot better & more personal. Lorraine on reception is absolutely lovely & very knowledgeable, extremely warm & welcoming. The happy face of Mini.
15 October 2026
The service and communication around it was very good. Surprised brake pad inspection and wheel tracking not included. I find the videos on the service to be a bit of a gimmick.
14 October 2026
Great service
14 October 2026
Satisfied with service, front desk. A bit long waiting time and no video is a red flag for me especially after seeing a bill of recomendation for 2k where a garage priced me fir the same 1/4 of the price.
13 October 2026
Everyone was friendly and easy to work with my schedule
12 October 2026
Professional and friendly service. Attentive at all stages of the process.
12 October 2026
There was a high level of customer service. Both Lorraine and Daniel were really pleasant to deal with.
11 October 2026
Not a friendly, welcoming environment (main BMW service area not the Mini section)
11 October 2026
Excellent service from all.staff members
10 October 2026
Friendly staff sorted the issue
08 October 2026
, I waited in the coffee area , had a coffee it was lovely , chatted yo one of the salesman who I have got to know over the years
08 October 2026
The service was completed in a timely fashion and the staff were extremely helpful and friendly. My car was also cleaned and was absolutely sparkling inside and out which I really appreciated.
07 October 2026
Dropped in with no appointment to arrange servicing. As soon as colleagues were available they dealt with mu needs.
07 October 2026
Great service
07 October 2026
Efficient and accommodating service
06 October 2026
The service we received from your centre was excellent. My BIG problem is the distance I had to travel for it. Having bought my Mini last year my local centre was closed and you are now my closest. Nearly an hour away.
05 October 2026
Good communication and very efficient. Lorraine was excellent.
05 October 2026
Great customer service
04 October 2026
Waited a bit longer her than 3 hours so knocked off a star. Also as my local garage was closed meaning I have to travel a long way for service and repairs.
04 October 2026
Good communication shown
03 October 2026
The service resulted in an oil leakb
01 October 2026
Too expensive
01 October 2026
Excellent service all round: expert, timely, good explanations, kept informed, thorough.
01 October 2026
I was very happy but I never give full marks as I think there's always a little more that can be done.
30 September 2026
Completely different experience to the terrible service we received from Norwich mini Cambridge were very polite and extremely helpful the tech was excellent
30 September 2026
Great customer service
30 September 2026
Staff amazing
30 September 2026
Largely good but a longtime to wait as there were staff shortages
28 September 2026
The service was carried out as booked and you accommodated my specific needs
27 September 2026
I'd asked for tyre to be changed at same time as service. This was confirmed by telephone & text, and when checking in at reception. On picking up car, was told no tyre available. Not safe to drive so afternoon wasted at Kwikfit. Service itself fine
26 September 2026
Efficient service, great facilities to work whilst waiting, small queue at check in desks but otherwise very good experience.
24 September 2026
Good service and attentive staff
24 September 2026
Lorraine was a great service agent and sorted my car hire, kept me informed as the service progressed, was informative and walked me up my car. Great service. The service team were quick and thorough, video was good and gave me confidence in the work
24 September 2026
Everyone at Mini is so helpful. From the receptionist when I walked in the door to all the service staff who looked after me
24 September 2026
Great communication, efficient service
23 September 2026
I was very satisfied with the service and the overall experience. I would like to feed back that the online check in process could be better. I'd like to see all of the items being carried out as a formatted list, not just a wall of text.
23 September 2026
Friendly staff
23 September 2026
Technicians fixed the gearbox problem I'd been having with the car for over a year. I would really appreciate the opportunity to speak with the person(s) who reprogrammed the gearbox to discuss recommendations for preventative maintenance.
21 September 2026
Quick and easy.
21 September 2026
A good service in a timely manner
21 September 2026
Appreciated expert advice and time Taken to find me the right mini for my requirements
21 September 2026
It all went well
21 September 2026
Everyone was very friendly and polite
21 September 2026
The service department failed to remove the service required notification, so the car is still warning that a service is due in 09/26, even though it has already been done. I wqas promised a phone call about this but it hasn't happened.
20 September 2026
Polite, efficient and enthusiastic service team
19 September 2026
When I booked my mini in it asked if I wanted it washed and cleaned however when I picked it up it hadn't been done Also we keep getting alerts about the tyres need inflating which we have been doing But the error message keeps coming up
19 September 2026
Nothing hidden during the time the car was there. Staff also very helpful.
18 September 2026
Efficient friendly service with knowledgable staff.
18 September 2026
Could not get hold of mini , they used 80 odd miles of my fuel, left the car empty and it's still making a noise
18 September 2026
Everything 1st class
16 September 2026
Kind staff, good service, quick and efficient, free clean
15 September 2026
The technical aspect of the service was excellent, but the front of house service was not up to the usual high standard that Sarah Moore provided when she fronted the Mini Service Desk.
15 September 2026
Thanks to Lorraine, what was initially a bit of a sticky wicket in terms of additional work needed/initial MOT failure, the situation worked out well in the end .. with the necessary work completed and an MOT pass come the end of the day.
14 September 2026
Attention to detail very efficient
14 September 2026
Very efficient all round from start to finish
13 September 2026
Friendly helpful staff, car MOT done promptly.
12 September 2026
No personal contact until you pay the bill. Overpriced quotes. Very impersonal. Not what l expect when cars are valued over 50,000.
12 September 2026
As always the staff were welcoming, friendly and helpful.
09 September 2026
The mat set was unavailable at purchase. Much more importantly, the two electronic tags were unavailable:after waiting a week we were told we had to provide more documentation and photos of VIN numbers-all absurd. 3wks late and exceptionally annoying
08 September 2026
Very helpful and made the whole process from ordering to receiving my new car stress free
08 September 2026
As usual. Clear and precise re service from front of desk. Lorraine? Excellent communication. From front of desk to service guy. (Dan)
07 September 2026
Very efficient
05 September 2026
There was a work station and tea and coffee.
03 September 2026
I purchased my mini from your showroom in Bishops Stortford. At the time we were told that the Mini/BMW car showrooms were to be redeveloped. Instead they were closed down and having to travel to your Cambridge car showroom is not very convenient.
02 September 2026
Staff were helpful and polite.
02 September 2026
Given details ahead on pricing and how to pay. Car had work done as required - happy with the result. My only criticism was information from the dealer on expected completion, but happy I got the information easily when I contacted them.
30 August 2026
Very helpful
29 August 2026
Helpful and prompt
29 August 2026
Service was dealt with in the specified time while I waited.
29 August 2026
Great
28 August 2026
Easy to drop off .Although we had to bring it back the next week for some work to be done a rental car was booked immediately.
26 August 2026
I was disappointed on arrival as it wasn't clear where to go. I received an email of a health check come through. No phone call to say my car was ready. Tried calling for an hour and no answer. I needed my car so went over.
25 August 2026
Asked to come in for 8. Sat in car park for half an hour till they opened. Then had to go on the hunt as mini totally closed and found it was over at BMW. Also got a smirk when they double checked I wanted the fuel additive. I won't be coming back.
25 August 2026
Excellent service
25 August 2026
Carried out service as expected. All good, no issues.
25 August 2026
I had booked my MINI in a few weeks ago and explained I had some bumper damage then I was asked to submit a video which I did to get there on the day to be told that garage did not do body work. This is bad for customer experience
23 August 2026
Will looked after me
23 August 2026
Generally poor customer service, felt as though I was lucky to be allowed to buy a car from you. Far too much paperwork, some documents had to be signed multiple times. Some documents presented for signature contained errors. Order process chaotic.
22 August 2026
Good prompt service
22 August 2026
Very efficient team kept me informed as I waited
22 August 2026
Servicing was fine but marketing was confusing
21 August 2026
Good customer service and communication.
21 August 2026
All very easy and good service
19 August 2026
Everything went smoothly from dropping the car off to picking it up. Staff were very helpful also.
19 August 2026
I did not receive the visual inspection report by email or text while my car was being serviced. My service advisor Matthew did not let me know when my car was ready while I was sitting and waiting.
18 August 2026
Friendly staff and kept us updated.
18 August 2026
whilst the work carried out was good, initially there as no management of my expectations over the time it would take, especially as they had the car early on day one but did not start looking at it until much later in the day
18 August 2026
Nice & friendly with good knowledge of minis
17 August 2026
All the anticipated work was completed to my satisfaction and I was made aware of all that was needed. The complementary valet service afterwards was very much appreciated.
16 August 2026
Recall work completed (replaced EGR valve). Booked in easily and quickly. The following day, ECU did not recognise EGR; able to book in for following two days to step through the recall work and coding and thoroughly road test vehicle afterwards.
16 August 2026
Slow, very slow no thought for people waiting for their car
15 August 2026
The work was completed promptly and I had a loan car
15 August 2026
They were excellent from the start in helping me solve my problem.
14 August 2026
As always the customer service is first class
13 August 2026
Professional staff, a warm welcome, job completed on yomr
10 August 2026
largely satisfied but 2.5 to 3 hours is a long time to wait.Also, at some point the circular trim around one of the headlights was loosened and I wasn't told and drove away. It had to be removed and I needed to return to sort this the next day.
10 August 2026
All went as expected
10 August 2026
I usually have a great experience with Mini Cambridge, but this time was disappointing, due to poor communication around an approved repair that ended up not being completed.
10 August 2026
Efficient but very expensive to go to a dealer
09 August 2026
On time, completed satisfactorily, polite helpful staff, all as expected, nothing to complain about so completely satisfied.
09 August 2026
It was ok. Everything was automated and felt a little faceless
08 August 2026
Car was booked in for a routine MoT at 2pm. I had assumed that the test would be undertaken at that time but I had to wait until around 4.15pm for it to be completed. If you give a time it would be good if that was accurate.
07 August 2026
Excellent customer care!
07 August 2026
When I arrived over at the Mini showroom to have a replacement mirror under guarantee. It was explained where I needed to be, the Service advisor in the BMW (Matt I believe) was very clear and concise with the information he gave and kept me updated.
07 August 2026
The issue is still there and I paid nearly £400 for it to not be resolved. The issue has been going on for 6+ months with no resolution. Not happy with how much of my time and money has been wasted.
07 August 2026
Very happy Love this dealership
06 August 2026
I'm not sure why I'm being asked this question my car hasn't been serviced
06 August 2026
Thanks for the video. I'd appreciate a video of the steering column adjustment. I also noticed swirl marks after the wash. I can't prove they weren't there before, but it was disappointing. Thank you.
04 August 2026
All works done as requested.
03 August 2026
The clean of my car was not good I could have done better myself Very disappointing Cambourne is too far for me to come and it feels in the middle of. Nowhere
02 August 2026
All ok, good service
30 July 2026
Friendly, everything was explained nice place.
30 July 2026
Very professional and polite
30 July 2026
Very helpful staff, great communication and easy to work from the premises
30 July 2026
I didn't bring the car to garage so can't really comment on the service there
29 July 2026
Had to call in to find out when the car was ready to be collected to be told it was ready !!
FIND Group 1 Auto Cambridge.
Address
- 2 Sheepford Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01954 574 727
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
Address
- Sheepfold Lane, Cambourne, Cambridge, CB23 6EF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01954 574 727
Cambridge as well as surrounding areas including Ely, Royston, Huntingdon and St. Ives
21 October 2026
Edward was fabulous, made the whole experince easy and enjoyable